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TERMS AND CONDITIONS

LOCATION

  • We are delivering within South Africa only at the moment. World domination is next. For now, though, hang in there. Get a friend in South Africa to buy one and send it to you, or to pack you one into their suitcase when they visit.

SIZE OF OCTOHOODIES

  • Don’t spend too much time deliberating over your size, as we specialise in comfortable and free-fitting garments and have done our very best to create Octohoodies to suit all water people. If you are usually a medium, take an S/M. If your clothes tend to be a size large, order an M/L. This poncho-inspired garment is meant to be easy-to-wear, not a tight fit. For more clarity and information, you are most welcome to send us an email.

ORDER

  • Please ensure all your details are correct on the order form;
  • If you do not see your Octohoodie size in the specific colour and design you want, email us and we can make it up for you;
  • Designs and colours may vary slightly, this is because of the design fit on specific sizes. Fabric may also have slight variations between bolts.

DELIVERY

  • Your order will be delivered within seven to 10 working days;
  • If we do not have your size in stock and you have emailed us directly to order, please expect a slightly longer delivery time;
  • When entering your delivery address, please ensure it is a location where someone will be present throughout the working day. We cannot be held liable for late delivery if nobody is at the location to receive delivery;
  • Delivery will be free of charge nationwide with the purchase of x 2 + kids’ hoodies. This is a R99 saving;
  • All parcels are couriered to your door at a cost of R99 nationwide.

RETURNS POLICY

  • This policy applies to the purchase of your garment from Octohoodie (Pty) Ltd. If there is a concern, you can return the product to us and we will either repair or replace it or credit your account, subject to the below terms;
  • In the instance of receiving a damaged product, we will accept returns and gladly change it for you. This needs to be done within two days of receiving your Octohoodie;
  • Please note that our returns policy does not apply to garments that are offered for sale at discounted prices, goods that have been worn and damaged, or products that show signs of handling and/or re-packaging;
  • This policy forms part of the Octohoodie (Pty) Ltd Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. Nothing in this policy is intended to limit your statutory rights in any way.

Preparing your products for a return:

To ensure your request is processed as quickly as possible, you are responsible for the following when returning your products:

  • Packaging your Octohoodie safely and securely for protection during transit;
  • Arranging for the product to be delivered to us via courier.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

VOUCHERS

  • Please be aware that any voucher you have received cannot be used on a sale item;
  • It cannot be redeemed via the website, only via direct order;
  • If there are any issues, please do give us a shout.

REFUNDS

  • Please note, we refund only to the payment method you originally used – i.e. payments by credit card will be refunded to the same credit card, payments by EFT will be refunded to your nominated bank account.

SPECIAL THANKS

A very special thanks to Neil Benjamin who built the website; Victoria Whisson my beloved sister-in-law and friend who edited my pages; Mandy Scanlen and Alexander Smeda for the pictures; Isobella and Alexander my beloved children who have so willingly posed for pics as well as their friend Joshua Kepelele. And to my parents Michael and Adrienne Whisson for believing in this and in me. And my friends who bought my very first Octohoodies and Geared Up for Fun by my side.