Privacy policy

Privacy Policy

Effective date: 16 March 2026

At Octohoodie, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Octohoodie (Pty) Ltd collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, or engage with us online.

By using our website, you agree to the terms of this Privacy Policy.

1. Who we are

This website is operated by:

Octohoodie (Pty) Ltd
Registration number: 2020/849110/07
32A St Leger Road
Claremont
Cape Town
South Africa

Email: info@octohoodie.com
Phone: 083 293 4133
Website: www.octohoodie.com

2. The personal information we collect

We may collect personal information such as:

  • your name and surname

  • your email address

  • your phone number

  • your delivery and billing address

  • your order details and purchase history

  • payment-related information needed to process your order

  • communications you send to us by email, website contact form, social media or WhatsApp

  • information you provide when entering a competition, promotion, giveaway or survey

  • technical information such as your IP address, browser type, device type and website activity

  • cookie and usage data collected through our website

3. How we collect your information

We collect personal information when you:

  • place an order on our website

  • sign up to our newsletter or mailing list

  • contact us by email, phone, website form, social media or WhatsApp

  • browse our website

  • participate in a competition, giveaway, survey or promotion

  • interact with our digital advertising or social media content

Some information is provided directly by you, and some is collected automatically through cookies and similar technologies when you use our website.

4. Why we collect and use your information

We use your personal information to:

  • process and fulfil your orders

  • deliver your products and communicate with you about your order

  • provide customer service and respond to your queries

  • send you order confirmations, shipping updates and service-related communications

  • improve our products, website, customer experience and marketing

  • send you marketing communications where you have agreed to receive them or where we are otherwise permitted to do so

  • run promotions, competitions and giveaways

  • detect, prevent and investigate fraud, misuse, security incidents or unlawful activity

  • comply with legal and regulatory obligations

5. Marketing communications

From time to time, we may send you marketing emails, messages or promotions about Octohoodie products, offers, launches or news.

You can opt out of marketing communications at any time by:

  • clicking the unsubscribe link in our emails

  • contacting us at info@octohoodie.com

  • asking us directly to remove you from our list

Please note that opting out of marketing does not stop important service messages relating to an order you have placed.

6. Sharing your information

We do not trade in your personal information.

We may share your information, where reasonably necessary, with trusted third parties such as:

  • website and e-commerce platform providers

  • payment processors and payment gateways

  • courier and delivery providers

  • email and SMS marketing platforms

  • analytics, advertising and website performance tools

  • professional advisers, accountants, insurers or legal advisers where required

  • regulatory, law enforcement or government authorities where required by law

We take reasonable steps to ensure that service providers who handle personal information on our behalf do so securely and only for legitimate business purposes.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to help the site function properly, remember your preferences, understand how visitors use the site, and improve performance, content and advertising.

Cookies may collect technical and browsing information such as:

  • device type

  • browser type

  • IP address

  • pages viewed

  • time spent on the site

  • actions taken on the site

You can usually manage or disable cookies in your browser settings. Please note that doing so may affect how the website functions.

8. Payment information

When you make a purchase, payment information may be processed through secure third-party payment providers.

Octohoodie does not store your full card details on its own servers unless specifically stated otherwise by the payment provider arrangement in use.

9. Retention of information

We keep personal information only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, including:

  • fulfilling orders

  • maintaining business and tax records

  • handling customer service matters

  • complying with legal, regulatory and accounting obligations

  • resolving disputes or enforcing our rights

When personal information is no longer needed, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

10. Security

We take reasonable technical and organisational steps to help protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

While we take security seriously, no website, platform or internet transmission can ever be guaranteed to be completely secure. You use our website at your own risk.

11. Your rights

Subject to applicable law, you may have the right to:

  • ask what personal information we hold about you

  • request access to your personal information

  • request correction of inaccurate or incomplete information

  • request deletion of information where appropriate

  • object to certain processing of your information

  • withdraw consent where processing is based on consent

  • opt out of direct marketing communications

To exercise any of these rights, please contact us at info@octohoodie.com.

We may need to verify your identity before acting on your request.

12. Children’s information

Octohoodie products may be purchased for children, but our website is intended for use by adults making purchases or enquiries.

We do not knowingly collect personal information directly from children without appropriate involvement from a parent, guardian or other competent person where required.

13. Third-party links

Our website may contain links to other websites, platforms or services that are not operated by Octohoodie.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to read their privacy policies before sharing your personal information.

14. International processing

Some of the service providers we use to operate our website, communications, payments, analytics or digital marketing may store or process personal information outside South Africa.

Where this happens, we will take reasonable steps to ensure that your personal information is handled in a manner consistent with applicable data protection laws.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or legal obligations.

Any updates will be posted on this page and will take effect from the date shown at the top of the policy.

16. Contact us

If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please contact us at:

Octohoodie (Pty) Ltd
32A St Leger Road
Claremont
Cape Town
South Africa

Email: info@octohoodie.com
Phone: 083 293 4133

17. Complaints

If you believe that your personal information has not been handled properly, please contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Regulator (South Africa) if you believe your rights have been infringed.